Frequently asked questions
Everything you need to know about pype — answered concisely. Question missing? Reach out via support.
About pype
What is pype?+
pype is a social media planning tool from Switzerland. Plan posts for Instagram, Facebook, LinkedIn, TikTok and YouTube in one place — pype publishes them automatically at the scheduled time. It also includes a shared media library, team features and a file transfer that lets clients send you content directly.
Who is pype for?+
SMBs, freelancers, agencies and marketing teams that post regularly on multiple platforms and want to save time — without juggling five different apps.
Do I need to install an app?+
No. pype runs entirely in your browser — on desktop, tablet and phone. Nothing to install.
Which languages does pype support?+
pype is fully available in German and English. You can switch at any time.
How do I get started?+
Create a free account (no credit card required), connect your social accounts, schedule your first post — done. Onboarding walks you through every step.
Planning & publishing
How do I schedule a post?+
Create a post, pick platforms, add media from your library or device, set date and time — pype handles the rest. The calendar keeps every scheduled post in view.
Does pype really publish automatically?+
Yes. At the scheduled time, pype publishes your post directly to the connected platforms — no confirmation taps, no reminder apps.
Can I schedule one post for several platforms at once?+
Yes. A single post can be scheduled to multiple platforms in one click — with per-platform text and an accurate preview for each.
What is the media library?+
A central home for your team's images and videos. Upload once, reuse in any post — with folders and search.
Can I answer comments inside pype?+
Yes — the inbox shows interactions on your published posts so you can respond directly.
Platforms
Which platforms does pype support?+
Instagram, Facebook, LinkedIn, TikTok and YouTube — all in one dashboard, with automatic publishing.
Does pype support Instagram Reels?+
Yes. pype publishes images and Reels to Instagram via the official Meta API (business/creator account required).
How does TikTok work with pype?+
pype uses TikTok Direct Post: your video is published straight to your TikTok account at the scheduled time — no manual steps in the TikTok app.
Can I schedule YouTube videos?+
Yes, pype uploads your videos to your YouTube channel automatically — including title and description.
How do I connect my social accounts?+
In Settings → Connections, link each account through its official login (OAuth) in a few clicks. pype never sees your passwords.
Team & collaboration
Can I collaborate with my team?+
Yes. Invite teammates by email, work on posts together, share the media library and manage everything in one company workspace.
What is the file transfer?+
Every company gets a personal upload address. Clients or colleagues upload images and videos through it — no pype account needed. Files land directly in your workspace, ready to schedule.
Can I manage multiple companies or brands?+
Yes, pype supports multiple company profiles with separate social accounts, libraries and teams — ideal for agencies.
Pricing & subscription
How much does pype cost?+
The Free plan is free forever. Pro costs CHF 19.95 per month and includes all platforms, more storage and team features. Add-ons such as extra storage or additional company profiles can be booked flexibly.
Do I need a credit card to start?+
No. The Free plan works without a credit card and without a time limit — try pype at your own pace.
Can I cancel anytime?+
Yes. Pro is billed monthly and can be cancelled anytime right in your billing settings — no calls, no long notice periods.
What add-ons are available?+
Extra media storage in several sizes, extended transfer limits and additional company profiles — bookable monthly.
Data & security
How does pype handle my data?+
pype is operated by SOTA Cooperations GmbH in Basel, Switzerland, and handles data according to GDPR principles. Uploaded media is removed automatically after publishing or deletion. Full details are in our privacy policy.
How secure is my account?+
Your account is protected by modern authentication, optionally with two-factor authentication (2FA). Platform connections use official OAuth APIs — pype never knows your passwords.
Can I delete my account and data?+
Yes, anytime in your settings. This removes your account, your content and uploaded media.